Frequently Asked Questions
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You have questions, we have answers. If there’s something you’re wondering about, chances are we’ve covered it here.
When is check-in / check-out? Check-in is 4:00pm and check-out is 11:00am.
Check-in is 4:00pm and check-out is 11:00am.
Is there a deposit required to reserve a room?
Reservations must be guaranteed with credit card at time of booking and a one night deposit of room and tax will be collected at the time of booking. Deposit is refundable until 14 days prior to arrival. Guests who cancel within 14 days of arrival will forfeit the deposit of one night room and tax.
What is the minimum age to enter Margaritaville Island Reserve Resort Riviera Maya?
All guests must be at least 18 years of age.
Are Margaritaville Island Reserve Resorts all-inclusive?
Margaritaville Island Reserve Resorts by Karisma are all-inclusive resorts.
How many Joe Merchant points will I earn for my stay?
The number of Joe Merchant points you earn depends on the room category and the length of your stay.
Is the beach accessible for swimming?
Beach access for swimming is currently limited and depends on the tide.
What is the resorts’ pet policy?
Pets are not allowed at the resort, except for service animals with proper documentation.
Are there handicap-accessible rooms and facilities?
Accessibility is limited, but the resort includes ramps to all restaurants and main areas for convenience.