July 16, 2024
J.D. Power Ranks Margaritaville Resorts #1 Again in Guest Satisfaction
Margaritaville Special Update
Margaritaville Hotels & Resorts is celebrating back-to-back wins. The global lifestyle brand ranks first, for the second year in a row, among Upper Upscale Hotel Brands, according to the J.D. Power 2024 North America Hotel Guest Satisfaction Index (NAGSI) Study. Margaritaville ranked highest in Staff Service, Hotel Facility, Guest Room, and Communications & Connectivity - earning the brand the top spot.
The annual study analyzes 39,468 guest responses to survey questions and benchmarks 103 hospitality companies across 9 market segments to measure guest satisfaction, advocacy, and loyalty. For more information on the J.D. Power 2024 North America Guest Satisfaction Study, view here